Refund & Returns Policy

We accept returns only for items that arrive dead-on-arrival (DOA) — meaning defective, damaged in transit, or incorrect. We do not offer returns or refunds for change of mind or other reasons, except as set out below for EU customers.

Eligibility

A return is accepted when the item is defective, was damaged during shipping, or does not match what you ordered.

How to start a return

Please inspect your order as soon as it arrives. If an item qualifies as DOA, contact us at sales@wedoart-il.com within 7 days of delivery. Include your order number and photos showing the issue. We reply within 1 business day.

Once we confirm the item qualifies, we will let you know how to proceed. Return shipping costs are paid by the buyer. We cannot accept items sent back without first requesting a return.

EU customers

If you are a consumer in the European Union, in addition to the DOA policy above, you have the right to withdraw from your order within 14 days of delivery for any reason, without needing to justify your decision, in accordance with EU consumer protection law. This right does not apply to items that are unsealed or used after delivery, for health and hygiene reasons, or to custom or special-order items and gift cards. To exercise this right, contact us at sales@wedoart-il.com within 14 days of delivery.

Exceptions and non-returnable items

For health and hygiene reasons, cosmetics, personal care products, supplements, and medicines cannot be returned once their seal or packaging has been opened after delivery. This does not apply if the item itself arrived defective, damaged, or incorrect. Custom or special-order items and gift cards cannot be returned. Please contact us if you have questions about a specific item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. Approved refunds are issued to your original payment method within 2-3 business days of our receiving the returned item. Your bank or card issuer may need additional time to process and post the refund.

Your statutory rights

This policy does not limit any rights you have under the consumer protection laws that apply to you, including the right of withdrawal available to consumers in the European Union.

Questions? Contact our support team.

This store is owned by Ron Ardity, P.O. Box 1668, Gan-Yavne, Israel.